Software Escalation Engineer Team Lead Job at Glocomms, Morrisville, NC

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  • Glocomms
  • Morrisville, NC

Job Description

Software Escalation Engineer Team Lead

Lead in Data Security Innovation

We are looking for a skilled Software Escalation Engineer Team Lead to join our R&D team in Morrisville, NC. In this hybrid role, you will lead a team of experts, solve complex product challenges, and deliver advanced engineering solutions. If you excel in leadership and problem-solving, apply today!

Key Responsibilities

  • Manage a team of 5-7 engineers in an agile setting.
  • Resolve advanced technical issues for top-tier products.
  • Analyze and debug complex customer problems.
  • Develop patches, fixes, and diagnostic tools.
  • Collaborate across teams to resolve escalations efficiently.
  • Prepare documentation and training resources for support teams.

Required Skills

  • 3+ years leading development teams with strong leadership skills.
  • Expertise in enterprise-level Python applications.
  • Familiarity with AWS, Docker, Kubernetes, and microservices (preferred).
  • Understanding of asynchronous programming and multi-threading.
  • Excellent communication and interpersonal abilities.
  • Customer-facing experience and knowledge of IT Networking/Security/Storage (a plus).

Qualifications

  • B.Sc. in Computer Science or equivalent.
  • Weekend availability for escalations as required.

Job Tags

Weekend work,

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