Job Description

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Description:

Sunstates Security is hiring a National Account Manager for a modern financial services client site in the San Jose CA area The Account Manager is responsible for the daily functioning of contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

This is a full-time opening with a standard schedule of Monday-Friday, normal business hours, however on call and work as-needed will be required. *Local candidates preferred as this role is required to be onsite.

This position offers a salary of $150,000 along with competitive benefits including full medical, dental, vision and life insurance coverage, a 401k plan with company match, generous PTO, tuition assistance and more!

ESSENTIAL DUTIES & RESPONSIBILITIES

Management/Leadership:

• Responsible for the direction, coordination, and management of all site Security Officers.
• Identify and recruit new talent with the assistance of the HR department.
• Process new employees through the Sunstates Security onboarding system.
• Train, develop, motivate and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site specific forms.
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
• Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the sites and contacting the local office when necessary.
• Maintain records with the officers assigned to the sites to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations:

• Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.
• Work with action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.

Cost Control & Budgetary:

Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).

Business Development & Customer Relations:

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.

QUALIFICATIONS

• 10+ years related management experience
• Associate’s Degree
• Willing to undergo extensive background check in accordance with FINRA
• Must have prior security, law enforcement, or military experience
• Advanced level/knowledge of computers and technology
• Great customer service and communication skills.

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