Job Description

Job Summary:

We are seeking a skilled and safety-conscious Ford Mobile Service Glass Technician to perform mobile windshield and auto glass repairs and replacements. This role requires a strong attention to detail, technical expertise, and the ability to deliver professional, customer-first service in a mobile environment.

Key Responsibilities:

Pre-Route Preparation:

• Secure mobile service van keys, phone, laptop, and equipment.
• Inspect the van for safety, cleanliness, and readiness.
• Verify route sheet and collect necessary parts, adhesives, and tools.
• Confirm all supplies and materials are accounted for before departure.
• Notify the team via Google Chat upon departure and arrival.

Customer Service & On-Site Setup:

• Contact customer before arrival; confirm safe, appropriate work location.
• Secure the customer’s signature on the Repair Order (RO).
• Explain repair/replacement procedure and estimated time of completion.
• Use protective and safety equipment including gloves, mats, cones, and eye protection.

Glass Repair and Replacement:

• Assess vehicle glass damage and verify VIN.
• Safely remove damaged glass and prepare surfaces for new installation.
• Use OEM-specified tools, adhesives, and techniques per Ford technical instructions (PTS).
• Install new windshields or windows to meet Ford safety and quality standards.
• Ensure clean fit and proper calibration of sensors if equipped (ADAS systems).
• Perform a Multi-Point Inspection (MPI) as required and tag Advisors in Xtime for further recommendations.

Documentation & Clean-Up:

• Capture and upload video of repair and photos for documentation/warranty.
• Clean any glass or residue from vehicle interior and exterior.
• Place hangtag on rearview mirror and advise customer of next maintenance steps.
• Complete the event summary in Xtime using Pencilwrench, ensuring all documentation and media are submitted before departure.

End-of-Day Duties:

• Notify next customer of ETA and update team via Google Chat.
• Return to dealership after completing the route.
• Clean and refuel the van, return unused parts, and submit completed ROs to the Mobile Service Coordinator.
• Return all equipment, devices, and keys to the mobile office.

Qualifications:

• Highschool diploma or GED required; technical certification in auto glass repair preferred.
• Valid driver’s license with clean driving record.
• Minimum 2 years of auto glass installation experience; Ford OEM experience a plus.
• Strong knowledge of glass adhesives, curing times, and calibration procedures.
• Proficient with diagnostic tools and technical repair documentation (PTS, Xtime).
• Excellent customer communication and time management skills.
• Ability to work independently and safely in a mobile setting.

Physical Requirements:

• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.
• Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• Requires a significant amount of walking and/or standing. May also require working in the seated position for long periods while operating controls with arms and legs. This position may also require working at a production pace while pushing and/or pulling materials from place to place.

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