Job Description

Provide engaging interaction to guests while managing timely service and ensuring every guest leaves having had an extraordinary experience during their visit. Hosts are required to work on weekends . They are also expected to be attentive to our guests’ needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Key Accountabilities:

• Adherence to and successful execution of all standards, procedures and protocols described in the Godfrey's Employee Handbook.
• Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
• Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards.
• Complete all assigned opening, closing and running sidework in a timely and thorough manner.
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Godfrey's brand.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers.
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

Core Responsibilities:

• Greeting and interacting with guests, creating an environment that is friendly, positive and down-to-earth while ensuring exceptional customer service at all levels.
• Observe body language, inflection and responses of our guests to gauge their experience with us during their visit.
• Deliver timely results for any requests made by management to help other departments in the restaurant with a positive attitude.
• Operate with awareness of and care for all guests around you, not just those in your assigned position.
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
• Always grant guests the right of way ahead of you or other team members.
• Maintaining a clean and tidy appearance, ensuring that work environment is clean, organized, safe and healthy.
• Wish guests a fond farewell or provide other salutations as they leave the restaurant.
• Greet guests in a friendly and courteous manner. Opens the door for departing guests when possible.
• Communicate special events/requests to managers and appropriate team members in a timely fashion.
• Properly handle and maintain all equipment.
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
• Serve customers quickly and efficiently.
• Observe relevant health and safety standards.
• Maintain knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
• Consistently perform opening, closing and running sidework including, but not limited to: cleaning of counter tops and tables, organization of FOH, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Explain restaurant concept to guests.
• Accommodate special guest requests as appropriate, involving managers when necessary.
• Thank guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty and offers to introduce guests to a manager when appropriate.

Physical & Cognitive Requirements:

• Must speak English fluently and be able to write in basic English.
• Must have a flexible schedule and able to work weekends and mornings.
• Must be able to work well under pressure and be self-motivated.
• Enjoy working in hospitality and ensuring all guests have a very positive customer service experience.
• Must have good organizational, time management and sales skills.
• Must be dependable, reliable and be driven with minimal supervision.
• Must possess a high level of awareness, attention to detail and follow-through.
• Must be both effective and efficient at multi-tasking in pressure situations.
• Good communication skills—both written and verbal
• Must be able to stand for long periods of time and requires lifting, carrying, pulling or pushing of up to approximately 21-50lbs.
• High school diploma or GED preferred, but not required.

Benefits:

• Competitive pay and performance-based pay increases.
• Employee discounts.
• Opportunities for rapid advancement and growth within Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.
• After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.
• Fleixble schedule
• Matching 401(k) contribution after 5 years employment.

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