Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...Now Hiring:! Join One of NYC's Leading School Bus Companies Consolidated Bus Transit, a top-tierschool bus transportation provider in New York City, seeks experienced mechanics, PM mechanics, automotive technicians, helpers, and HVAC specialists. We also have opportunities...
Wound Care Physician Edwardsville IL (30 min NE of St. Louis) We are looking for an experienced Wound Care Physician to join our medical group in Central/Southern Illinois areas mainly based in the Edwardsville region. We offer 100% mobile wound care so the provider...
...adjunct instructors for both on-campus and online courses. Our department offers majors and minors in English, Integrated Media Arts, History, Philosophy, Religious Studies, and World Languages and Cultures. We are currently accepting applications for positions to be filled...
...shape and drive innovation at Bosch.**Job Description**The Electronic Maintenance Technician Performs assigned maintenance tasks on Semiconductor... ...electrical, mechanical, and vacuum system troubleshooting, repair and preventive maintenance on complex semiconductor...
Greenways Academy is seeking dedicated Part-Time Contractor Teachers to support virtual students across various subject areas. As a remote instructor, you will provide academic guidance, timely feedback, and consistent communication to ensure student success in an online...