Customer Service Associate Job at We Buy Ugly Houses - Constitution Properties, LLC, Randolph, MA

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  • We Buy Ugly Houses - Constitution Properties, LLC
  • Randolph, MA

Job Description

This role takes incoming calls from new leads and places 30-50 outgoing follow-up calls per day to our existing lead database with the goal of setting appointments, while keeping accurate notes and scheduling future follow-up. The ideal candidate will be reliable, detail-oriented, and a team player. Call center experience is a plus. If this sounds like you, we highly encourage you to apply. Responsibilities:

  • Interact with potential customers on the phone to provide company information & schedule appointments.
  • Make up to 40-50 follow-up phone calls daily to leads already in our system (no cold calls).
  • Send emails, texts, and handwritten notes to our leads.
  • Update customer interaction in CRM to ensure efficient lead management.
  • Manage Multiple Excel Spreadsheets.
  • Provide support to Management.
  • Assist with special projects and tasks as needed.
Qualifications:
  • College Degree or Equivalent Experience Required.
  • Flexible work schedule - 40 hours per week.
  • Self-motivated and self-directed with a track record of successful, credible lead follow-up and heavy phone experience.
  • Ability to work efficiently while maintaining accuracy and attention to detail.
  • Demonstrates active listening and exceptional written and verbal communication skills.
  • Proficient with Client Relationship Management (CRM), preferably Sales Force; Proficiency in MS Office Suite & Google Calendar.
  • Speaks fluent and clear English.
  • Must pass a CORI check.
About Company: Constitution Properties LLC is a franchise of HomeVestors of America, better known as We Buy Ugly Houses. We are a leading Real Estate Investment company specializing in acquiring off-market properties. What We Offer Hands-on training and mentorshipCareer growth and advancement opportunitiesA dynamic and supportive team environmentBenefits for Full-Time Employees FREE Health Insurance - Employer covers monthly premiums, 100% for Employee & 50% for Dependent(s).FREE Dental Insurance - Employer covers 100% of the monthly premiums for Employee & Dependent(s).FREE Short-Term Disability, Long-Term Disability, Life & AD&D Insurance - Employer pays 100% of Employee premiums.Paid Time Off.401(k) Plan after 1 year of Employment.

Job Tags

Full time, Temporary work, Flexible hours,

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