Job Description

CATERING MANAGER

The Catering Manager at Chick-fil-A Greengate Centre is a professional and leader in the restaurant dedicated to leading effective day-to-day catering operations and ensuring a positive guest experience in relation to hospitality, food quality, order accuracy and timing. 

Key Responsibilities

Lead Catering Guest Services & Hospitality:

• Provide a positive guest experience consistent with Chick-fil-A brand, culture and standard of excellence 
• Provide Second Mile Service to all catering guests (ex: cards for special occasions)
• Maintain and continue to grow existing relationships with catering guests
• Assist guests with placing orders
• Serve accurate and complete orders to guests
• Deliver food to catering guests
• Assist guests with setting up and serving food, as needed
• Make confirmation phone calls for upcoming orders
• Assist with following up with catering guests for feedback

Lead Day- to- Day Catering Operations:

• Write up and ring in catering orders
• Write up, ring in and build teacher lunches and packaged meal orders
• Enter orders into deferred system
• Process payments and handle cash 
• Prepare orders and bags for the upcoming day and days(s)
• Gather necessary items and assist delivery drivers to depart on time
• Assist with maintaining catering book and time slots (ex: Saturdays and holidays)
• Assist with catering data entry and record keeping
• Create a culture of continuous improvement and communicate operational improvements to Catering Director 
• Assist with keeping catering area clean
• Assist with keeping catering equipment clean and in working order
• Enter orders into AirTable and print for daily use
• Sign out and check in TMS units
• Lead opening catering procedures and end of day catering procedures
• Lead other catering team members to assist with daily catering operations

Lead Day-to-Day Catering Food Production

• Execute catering orders according to the daily schedule
• Work closely with and maintain an open line of communication with kitchen team members to effectively execute catering operations
• Assist kitchen with preparing orders (ex: wrapping sandwiches, counting trays, etc)
• Assist with monitoring food quality, food safety and presentation to maintain Chick-fil-A’s reputation for excellence 
• Compliance with health and safety regulations aligned with Chick-fil-A’s policies and brand standards

Training and Building Sales

• Assist with training Catering Support Team Members and Delivery Drivers
• Assist with training team members on basic catering procedures
• Assist with distribution of marketing materials to potential catering guests to continue building awareness of Chick-fil-A Catering
• Discuss creative ways to grow catering sales inside and outside the restaurant with Catering Director

General Requirements

• Minimum of two (2) years catering experience required
• Must be available to work a minimum of 40 hours a week
• MUST have open availability and be able to work a flexible schedule (any day of the week (except Sundays) and any time of the day (morning, afternoon and evening)
• MUST be available to work summer holidays and days leading up to and around major holidays (Easter, Halloween, Thanksgiving, Black Friday, Christmas Eve, New Years Eve, New Years Day)
• Must have a valid drivers license, good driving record and personal vehicle that can be used for deliveries and business travel 
• Must be ServeSafe certified
• Must be proficient in Microsoft Word & Excel; other programs beneficial
• Reports to Catering Director

Skills & Qualifications

• Demonstrates integrity 
• Strong ability to multi-task and delegate responsibility when appropriate
• Capable of working in a fast-paced, time sensitive environment
• Must be able to work with a sense of urgency
• Excellent time management skills
• Extremely detail orientated
• Strong problem-solving skills
• Self-motivated; ability to work unsupervised or with little supervision
• Capable and passionate about building relationships with guests
• Strong communication skills
• Resilient – able to handle set backs
• Friendly, personable and polite
• Positive attitude
• Professional appearance
• Able to work well with others

Benefits

• One (1) paid birthday day in the month of your birth
• Earned paid time off 
• Benefit options available after 90 days of employment 
• Uniforms purchased
• Paid employee meals

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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