Call Center Manager Job at Bath Concepts Independent Dealers, Clearwater, FL

RlZWUVNKQTZsRkFxMVdXd0FWQVJPbFdrSkE9PQ==
  • Bath Concepts Independent Dealers
  • Clearwater, FL

Job Description

Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time

About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.

The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.

What You’ll Do:

  • Lead, train, and manage a high-performing team of Call Center Representatives

  • Oversee daily operations and appointment scheduling for our sales team

  • Confirm customer appointments and ensure scheduling accuracy

  • Manage inbound and outbound call flows

  • Maintain top-tier customer service standards

  • Monitor and meet performance goals, quotas, and KPIs

  • Work closely with sales and operations to optimize results

What You Bring:

  • Prior experience managing a call center or customer service team

  • Strong communication, coaching, and conflict resolution skills

  • Comfortable with evening and weekend availability

  • Tech-savvy with solid computer and CRM skills

  • Goal-driven mindset with a commitment to excellence

Why Join Us:

  • Competitive salary with performance-based bonuses

  • Supportive team culture in a growing company

  • Opportunities for advancement and professional development

Take the next step in your career and be part of a company that’s redefining the industry.

Apply today and lead a team that makes a difference, one call at a time.

Job Tags

Full time, Weekend work, Afternoon shift,

Similar Jobs

VDart Inc

Salesforce Technical Lead Job at VDart Inc

 ...implementations ~ Advanced experience with Salesforce configurations in area of Roles, Profiles and Permission sets ~ Background in CRM process design and implementation ~ Experience with enterprise integration tools and ETL (extract, transform, load) tools ~... 

Get It Recruit - Educational Services

Virtual Special Education Professional - Remote | WFH Job at Get It Recruit - Educational Services

 ...from the comfort of your home? We're excited to offer a flexible, remote opportunity for someone dedicated to fostering student growth in...  ...for students with diverse learning needs. Your expertise in online instruction and technology will play a crucial role in helping students... 

JCSI

Instrument Technician Job at JCSI

 ...Instrument Technician Location: Twin Falls, Idaho Why Join Us? Take your career to the next level with an industry leader in food production. We are a well-established company that values innovation, precision, and the well-being of our employees. As an Instrument... 

Mayo Clinic

Pediatric Hospitalist Job at Mayo Clinic

 ...secure your future. Responsibilities The Department of Pediatrics at Mayo Clinic in La Crosse, WI, is seeking board certified/...  ...basis. The scope of the inpatient pediatrician/pediatric hospitalist duties include: Direct care of admitted pediatric patients... 

National Testing Network

Firefighter/Paramedic-CLAYTON CITY OF Job at National Testing Network

CLAYTON CITY FIRE DEPARTMENT 10 N Bemiston Ave, Clayton, Missouri 63105 Phone: (***) ***-**** Job Classification: Firefighter/Paramedic Candidates interested in applying to the Clayton Fire Department must complete and submit the City's application. Salary...