Job Description

English/Spanish Our Personal Injury Law Firm is growing, and we are looking for an experienced virtual assistant to help us stay organized, handle fast-paced projects with a smile, and provide high-quality work under pressure. This position plays a critical role in opening cases, managing documentation, and ensuring timely communication with providers and clients. The ideal candidate will have a strong grasp of administrative processes, HIPAA compliance, and legal case workflows. The successful candidate will have some remote administrative support experience, a positive problem-solving attitude, and superb customer service and communication skills. If this sounds like you, start your application today! Responsibilities:

• Answer, screen, and return phone calls in a professional manner
• Ensure HIPAA compliance across all documentation and communications.
• Open new cases and upload related documentation into our Case Management System.
• Send NORs (Notices of Representation) to carriers.
• Request medical records and billing information from providers.
• Post incoming faxes and updates into MyCase.
• Review and track records via ChartSwap.
• Follow up with providers regarding pending requests and NOAs (Notices of Assignment).
• Maintain ongoing communication with clients and provide accurate, timely updates on case status.
• Support smooth coordination between clients, providers, and internal legal staff.

Qualifications:

• Must be productive in a home office/virtual office environment with a reliable internet connection and proficiency with remote or cloud-based tools such as instant messaging, Skype, Zoom, and Google Suite
• Experience in a legal, medical, or administrative setting (personal injury experience preferred).
• Proficiency in legal practice management software (MyCase or similar).
• Familiarity with HIPAA and handling sensitive client information.
• Strong communication and organizational skills.
• Ability to multitask and manage time effectively in a remote environment.
• Bilingual in English and Spanish.
• Performance Metrics
• Timeliness and accuracy in opening cases and uploading documentation.
• Efficiency in provider and client communications.
• Proper and prompt posting of documents and faxes.
• Adherence to protocols and follow-up schedules.
• Quality of updates delivered to clients and attorneys.

Working Conditions-Benefits

• Fully remote position.
• Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST.
• Growth opportunities within a results-driven legal team.
• Competitive compensation based on experience and performance.

About Company: Right Path Law Group is a leading personal injury and criminal defense firm committed to advocating for those in need. We treat clients with empathy and respect, and we foster a supportive, hardworking, yet lighthearted work environment. Join Right Path Law Group and help us fight for justice, one case at a time!

Job Tags

Work at office, Home office, Start working today, Monday to Friday,

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